Customer Care

As part of our customer care initiative, the following applies.

• We will endeavour to treat each client in a courteous friendly manner.
• We will endeavour to help each client with his or her enquiry and where that enquiry is outside our expertise we will refer the client to an agency who specialises in that area with the clients' permission.
• Further to this, at no time will we forward copies if interviews to a third party unless previously agreed with the client.
• We will endeavour to answer the telephone within three rings.
• We will endeavour to assist the clients who have specific requirements e.g. religious, cultural and clients' whose first language is not English. Where a translator is not available we will refer the client to the Asian Women's Centre that is situated on site.
• After office hours a general answering service is available where a member of the general office staff will take your recorded message. If for any reason an appointment has to be cancelled by us, we will contact the client as quickly as possible and re-arrange another.