Feedback & Complaints

Let us know what you think of the service. Feedback from our clients is vital whether the service is found to be good or did not meet your expectations.

Where a client is dissatisfied, we will follow our complaint procedure and rectify the problem, or refer if to higher authority; thus ensuring we are constantly revisiting and renewing our standards. Clients will be contacted to inform them of the outcome of their complaint. If no outcome has been reached within one week the client willl be informed and kept up to date with the ongoing process. If this is found to be unsatisfactory, the client has the right to complain to the Guidance Council.